Practice Info

QML Pathology onsite

Pathology specimens are generally collected at a Pathology collection Center. QML has a collection inside the Medical Centre. This Centre is open Monday to Friday 8:30am — 2:30pm

Alternatively you may attend the Pathology Collection Centre of your choice.

Most Pathology is bulk-billed routinely. Sometimes the Pathology provider charges a fee for specialized tests.

Cancellation Policy

Cancellations of Doctors and Nurses appointments must be made at least 4 hours prior to the booked appointment. For morning appointments this means it needs to be cancelled on the day prior to the booked appointment.

Otherwise a missed appointment/ late cancellation fee of $40 will be charged. Unfortunately there can be no Medicare rebate for this fee.
We do not want to collect this fee. We want you to carefully consider your booking. Doctors and our Practice Nurse’s are generally booked up well in advance of the day and often it is difficult for sick or distressed patients to get appointments on the day.

We understand that this type of fee can be upsetting. We have found that this is the only way to effectively reduce late cancellation and missed appointments.

Complaints Policy

All patients, external agencies and other stakeholders have a right to register a complaint regarding the service they receive. For further information please request a copy of our Complaints Policy from reception.

The Office of the Health Ombudsman reviews and investigates health complaints. If you have a complaint and it was not resolved to your satisfaction, you may wish to contact the Office of the Health Ombudsman. This independent organisation reviews and investigates health complaints.

Office of the Health Ombudsman – Telephone: 133 646
Address: PO BOX 132811, GEORGE STREET, BRISBANE, QLD, 4003

If you feel that your complaint remains unresolved, you can contact the Privacy Ombudsman on (07) 3005 7000; or write to the Privacy Ombudsman GPO Box 3314, Brisbane QLD 4001.

A Privacy Policy is available free of charge, please ask.

Practice Billing

We are a Mixed Billing Medical Centre.  BULK BILLING is available but conditions apply and at full discretion of the independent medical provider. If you are an overseas patient or do not have a Medicare Card, please ask Reception when booking your appointment for fees.  If you have a current health care card or concession card we ask that you bring this with you at every appointment.

After Hours Medical Assistance

For after hours medical assistance, please contact National Home Doctor Service on 13SICK. This is a bulk-billing service available on weeknights, weekends and public holidays. For emergencies, please dial 000 or go to your nearest hospital emergency department.

Communication policy including receiving and returning telephone calls

Our Doctors prefer not to take telephone calls during consultations, except in an emergency. A message will be taken and the doctor will then take the necessary course of action.

How we handle your health information

Our staff are trained to handle your information discreetly and privately. We may collect personal and private information and hold this information on both electronic and hard copy files. We also engage in a range of security initiatives to protect your information from loss or misuse (password protected electronic storage and secure management of hard copy records). If you have questions about how we handle your information, please speak to your treating Doctor.

Medical Students

From time to time Medical students may be present at this practice. This is an important part of a student’s training as it allows them to put theoretical learnings into a real world context. The staff and Doctors at the practice will seek your consent before involving a Medical Student in your care.